Terms of Use Privacy Policy

Key Questions and Answers
Thank you for visiting this website. We hope you enjoy learning more about Vayhan and our products.

Vayhan respects your right to privacy in the on-line world when you use our websites and communicate electronically with us. We put in place all necessary measures to keep secure any personal information you give us.

It is fundamentally important that you are informed that Vayhan is the Data Controller of your personal information. The principles set out in this Privacy Notice apply to all Data Controllers in the Vayhan Group.

We asked ourselves a number of key questions that we believe you would like answered about the personal information that you submit to Vayhan. These answers will inform you of your rights relating to your personal information and the measures that Vayhan takes to maintain the privacy and security of this personal information. We trust you find this information helpful.

If you have any requests concerning your personal information or any queries with regard to these practices please contact Vayhan Coffee Ltd.

We designed this Privacy Notice so that you don't have to read all of it to find an answer to a specific question. If you want to read all of it – please feel free to do so. It's set out in full below.

Q1 What personal information does Vayhan collect through this website and how does Vayhan collect it?

Q2 How does Vayhan keep your personal information secure?

Q3 What purposes does Vayhan use your personal information for?

Q4 Who does the Vayhan Coffee Ltd disclose your personal information to and why?

Q5 E Marketing - What is SPAMMING and what is Vayhan's position on SPAM e-mails?

Q6 How long does Vayhan keep your personal information?

Q7 What is Vayhan's policy on children using and communicating with our websites?

Q8 What happens to my personal information when I e-mail a Vayhan web page to someone else?

Q9 What happens to my personal information if I participate in an on-line survey from Vayhan through this website?

Q10 Can Vayhan change the terms of this Privacy Notice?

Q11 Where can I find more information on the legal issues concerning Vayhan websites and my legal rights and responsibilities?

Q12 Which address is available for me to contact Vayhan if I have other questions regarding my personal information?

Q13 Which terms have specific legal meanings in this Vayhan Privacy Notice?

VAYHAN COFFEE LIMITED POLICY ON PRIVACY

Q1 What personal information does Vayhan collect through this website and how does Vayhan collect it?

We only collect personal information that YOU want to provide to us or that is needed to provide (and improve) our service to you. We collect direct personal information such as name, address and e-mail address.

You may want to give us your e-mail address, name, telephone number etc. so that we can provide you with information on our products; enter you into our competitions or surveys; or just keep you updated about exciting Vayhan developments that you are interested in.

You can be confident that Vayhan takes all necessary measures to keep any personal information you send to us private and secure.

Top

Vayhan takes all necessary measures to keep your personal information private and secure. Only authorized Vayhan Coffee Ltd staff, Third Party companies (i.e. service providers) staff or our business partners' authorised staff (who have contractually agreed to keep all information secure) have access to your personal information. All Vayhan staff who have access to your personal information are required to adhere to the Vayhan Group Privacy Policy and all third-party employees who have access to your personal information have signed non-disclosure agreements. In addition, contracts are in place with third-party companies that have access to your personal information, to make sure this information remains secure. To ensure your personal information is protected, Vayhan maintains a secure IT environment and has the appropriate measures in place to prevent unauthorised access (i.e. hacking).

Top

Q3 What purposes does Vayhan use your personal information for?

Your personal information will be used for the purposes for which you provided it to Vayhan. It will also be used to administer, support and obtain feedback on the level of our services and to prevent breaches of security, the law or our contract terms.

Top

Vayhan will never share your personal information with any Third Party business organisation that intends to use it for direct marketing purposes unless you have given us specific permission to do this.

For Vayhan's policy on: (i) direct marketing by e-mail; (ii) your right to ask Vayhan at any time NOT to contact you by way of direct e-mail marketing.

Vayhan may share your personal information with other companies within the Vayhan Group of companies. Vayhan may also share your personal information with Third Parties, but only in the strictly limited circumstances set out below:

We may supply your personal information to Third Parties (such as our internet service providers) who help us administer this website. Some of these business partners may be located outside the country where you accessed this website. These Third Parties must at all times provide the same levels of security for your personal information as Vayhan and, where required, are bound by a legal agreement to keep your personal information private, secure and to process it only on the specific instructions of Vayhan.

We may also supply your personal information to government bodies and law enforcement agencies if: we are required to do so by the requirements of any applicable law; or if in our good faith judgment, such action is reasonably necessary to comply with legal process; to respond to any legal claims or actions; or to protect the rights of the Vayhan Group or its customers and the public.

We may, in a few limited circumstances, supply your personal information to potential acquirers of any relevant Vayhan business but provided that (i) we have contractually ensured that this information is kept private and secure; and (ii) that when supplying this personal information Vayhan complies with the applicable local laws.

Top

Spamming is where unsolicited e-mails are sent to you containing advertisements or marketing related materials without your consent.

Vayhan does NOT send SPAM e-mails. Vayhan itself uses an anti-SPAM tool to protect our employees from SPAMMING. Sending e-mails without consent is illegal in many countries. Vayhan will not use your personal information (including your e-mail address) for direct marketing or follow-up communications unless you give us your EXPRESS permission. This is called "OPT-IN" consent.

Also, Vayhan does not share your personal information with any Third Party (non-Vayhan Group) companies who will use your personal information for SPAM mails.

Vayhan websites give you the opportunity to receive marketing information by e-mail. Every e-mail sent by Vayhan will give you the opportunity at any time to stop receiving marketing e-mails.

If for some reason your believe you have received SPAM e-mail from a Vayhan Group company please inform us immediately at the address given.

Top

Vayhan may store the personal information that you send to us via this website in its databases such as its Customer Relationship Marketing database. Your personal information will be kept by the Vayhan Group only for as long as is reasonably necessary taking into consideration our need to answer queries or resolve problems, provide improved and new services and comply with legal requirements under applicable law(s). This means that we may retain your personal information for a reasonable period after you stop using Vayhan services or stop using this website. After this period, your personal information will be deleted from all systems in the Vayhan Coffee Limited.

We remind you that we have a right to have your personal information deleted at any time.

Top

We believe that it is highly important to protect the privacy of children on-line and encourage parents or guardians to spend time on-line with their children to participate in and monitor their e-activities.

We do not intentionally collect personal information from children under the age of 13 except on some of our children's websites. On these websites, we will collect such personal information in accordance with all local laws and regulations applicable to the privacy rights of children. If parents or guardians provide consent for the child to submit personal information, we will ask children only for the personal information necessary to participate in the program for which the child is registering.

Children specific Websites

Special note to Children under the age of 16

If you are under the age of 16, we advise that you speak with your parent or guardian BEFORE giving your personal information to Vayhan websites. If you are not sure you understand something in this section, you should ask your parent or guardian for their help.

Special note to Parents of Children under the age of 16

We recommend that parents/guardians regularly check and monitor their children's use of e-mail and other on-line activities.

Please make sure that your child does not give us personally identifiable information on-line without asking your permission.

Top

Some of our websites may provide you with the opportunity to e-mail a web page address to another person. For this feature to work, we may need to collect your e-mail address and/or the e-mail addresses of those you send the web page to. E-mail addresses collected in this way are not used for any purpose other than to fulfill your request. These e-mail addresses are not stored and are deleted immediately after your request is fulfilled.

Top

From time to time, we may ask our website visitors to answer survey questions. Surveys generally will relate to the content of the website, our products or categories of products. We may ask for age or age ranges, gender, and/or other non-personally identifiable information. For the purposes of these surveys, we may add information obtained from cookies to your survey answers but no personally identifiable information will be requested. The personal information collected is not tied to any personal information that you may already have given to us. Personal information gathered from polls and surveys are for Vayhan internal use only but aggregated information (not capable of personally identifying anyone) may be shared with others.

Top
 

Vayhan will occasionally make changes and corrections to this Privacy Notice. Please check this Privacy Notice regularly to see the changes and how these may affect you.

Top

As Vayhan is a indian-based company the laws that govern and apply to this website are those of India. For more detailed information please consult the Vayhan website legal terms and conditions available on this web page.

Top

The address is: info@vayhan.in,VAYHAN COFFEE LIMITED ,#1,Tyagaraya Nagar,A.S.Rao Nagar,Secunderabad-500 0062,Andhra Pradesh,
India.

Top

Q13 Which terms have specific legal meanings in this Vayhan Privacy Notice?

Personal Information can also be known as Personal Data and means any information relating to you as a natural person that is capable of directly or indirectly identifying you. (On websites this is typically at least your e-mail address).

Processing of Personal Information means any operation or set of operations which is performed upon your personal information whether or not by automatic means including collection, recording, organisation, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, blocking, erasure or destruction (i.e. effectively any activity that Vayhan performs on or with the personal information that you send us).

"Data Controller" is the organisation alone or jointly that determines the purposes and means of the Processing of your personal information (i.e. the Vayhan entity operating this website and collecting your personal information), which here is Vayhan.

"Third Parties" for the purposes of this Privacy Notice means any company not under control of Vayhan through either direct or indirect ownership.

"Vayhan" and "Vayhan Group" in this Privacy Notice all refer to Vayhan and its subsidiary companies (in which Vayhan has control through either direct or indirect ownership) as appropriate to the context.

Top

Vayhan is a global company that uses the Internet to collect and process your personal information. This naturally involves the Processing and transmission of your personal information across borders.

This Privacy Notice provides you with all information necessary (in an easily accessible way) to make an informed choice as to whether to use this website and to send your personal information to Vayhan or not.

Therefore, by browsing this website and communicating electronically with us, you acknowledge and agree to our Processing of your personal information in the manner set out in this Privacy Notice.

If you ask us to provide a certain service to you (i.e. a competition, newsletter or new product details etc.) we will need additional direct personal information (name, address and e-mail address) from you. In this case, we will ask you for your express consent to collect and use this personal information. This personal information will be used only for the purposes for which you gave it to us.

If you have any questions regarding this Privacy Notice please contact Vayhan at the address given and we will be pleased to assist you with any additional questions you may have

Top

Copyright © Vayhan Coffee Limited 2006.